The 30+-year-old furnace in my Madison home stopped working late in the afternoon on Tuesday, February 18. Overnight temperatures were forecast to be among the coldest of the winter season so far, with another couple of days of very cold weather to follow. I tried to get the furnace to work for a couple of hours but by 8:00 PM I decided I should call someone to come over and find the problem and fix it. I wasn’t sure who to call. The folks who had put the furnace in the house, before I had purchased the place, weren’t in business anymore. I did a search on my computer…and found that All comfort Services offered emergency service at any time. I called them. Eric, their emergency guy…who called ahead to let us know he was on his way…arrived at my house about 35 minutes later. He brought along a couple of space heaters for us to use. Eric and I went to the basement so he could see the furnace and try to figure out what was causing the problem. “The Problem” as it turned out was that the furnace was over 30 years old and had simply “kicked the bucket.” Eric carefully and thoroughly explained that there really was nothing anyone could do to get it back in operation. A new furnace would be needed. He called Kevin Hansen, HVAC Systems Consultant At All Comfort, and I talked with Kevin. With the various space heaters all working, we set a time to meet here at the house the next day…to discuss how to proceed with getting a new furnace.
The next day, Kevin was right on time. He called about 15 minutes before his arrival. We looked over the old furnace and discussed what it would take to get a new one. He took some measurements and said he’d have a quote ready late in the afternoon, which he did. He arranged for Mike (can’t recall his last name) to come over on Thursday to complete some measurements and have a good look at the basement area where the furnace would be set up.
The next morning, Friday, Mike and Adam called at 7:00 AM to let me know they were on their way to the house with the new furnace. I really like this “calling ahead” idea from All Comfort, by the way. Anyway, Mike and Adam got right to work…out went the old furnace, in pieces. They were hauled away mid-morning by All Comfort.
The new furnace was installed by around 12:30 PM. Mike and Adam made sure I understood how the new furnace worked and how the new thermostat functioned. They were very thorough and friendly. Like Eric and Kevin before them, they answered my questions carefully. They completely cleaned up after the work was done.
My new furnace works just great. All Comfort’s price was reasonable and fair. I didn’t have time to shop around when the problem began on Tuesday evening. I even got a nice discount using an All Comfort coupon from the Bucky Book.
I couldn’t be more impressed/happier with the way All Comfort handled this “situation.” From my first phone call for emergency help on Tuesday night until early Friday afternoon when the new furnace was installed and working just fine, All Comfort did everything just right. Answered questions. Made excellent suggestions and followed through on everything.