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Emergency Services in Madison, WI

We want to make sure we help you by providing emergency service to avoid any safety, health, property damage or direct you to the best possible provider to assist you.


Heating System

  • Do you smell a rotten egg odor coming from a natural gas leak? If you do, get out of the house immediately and a call the MGE emergency response line:
    • 608-252-1111 for Madison-area calls
    • 1-800-245-1123 for long-distance calls.
  • Is your Carbon monoxide (CO) detector alarm going off?
    • Refer to MGE’s website for more information about symptoms caused by CO poisoning.
    • If no one has CO poisoning symptoms, call MGE at 608-252-7111.
  • Has your furnace or boiler stopped running, leaving you with no source of heat for your home?
  • Generally, your home loses one degree of temperature for every hour your home heating system is not operating (may vary with outside temperatures and home insulation).
  • Worried about pipes freezing? Although water freezes at 32° F, it usually needs to be at or below 20° F outside temperature before your pipes freeze.
  • One option is to use space heaters or an alternative heat source until we can schedule an appointment during regular business hours.

Plumbing System

  • Do you have a leak causing damage?
    • Look for a shut off valve below the sink or in the area? If you can’t find it or you don’t have one, shutting off the water main is an option.


  • If there’s a fire, call 911.
  • Do you have part or complete loss of power in the home?
    • Call MGE at 608-252-7111 or long distance at 1-800-245-1123 to report the situation at your home or business.

Hopefully these tips will help until we can schedule an appointment during regular business hours.

How to contact us in an emergency:

If you need further assistance, call us at 608-838-7300. You will have the option to speak with someone directly or leave a message. We will respond to all messages by 8am the next business day and we will prioritize your service.

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