Frequently Asked Questions

Ductless Mini Splits

Question: Does Nest work with Mitsubishi Electric ductless mini splits?
Answer: Yes, Nest works and Honeywell, Lyric, INNCOM as well. Call us regarding other thermostats.

Furnace and Air Conditioner

Question: I smell gas?
Answer: Leave the house immediately. Don’t turn on lights. Call the utility or us from your cell or neighbor’s phone.

Question: I see flakes of rust around the furnace.
Answer: The burners should be cleaned.

Question: I hear grinding sounds from my furnace
Answer: It might be electrical problems.

Question: Why do I see a yellow flame on my furnace?
Answer: Your system needs to be cleaned and tested. The flame should be blue.

Question: My house has a dusty smell. Why?
Answer: This typically occurs after a system has been off because it’s burning accumulated dust. Change the filter. If it continues, call us.

Question: Something sounds unusual with my furnace.
Answer: If something sounds unusual, something is probably wrong. Call us.

Question: My system won’t turn on.
Answer: Make sure the thermostat is set correctly. Change batteries in the thermostat. Check circuit breaker and plugs.

Question: Do I open or close my low return?
Answer: Close the low return during the summer months. Here’a good reminder video. Open the low return during the cold months.

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“Total Comfort” is more about just getting a job done well, it’s feeling great about the service you receive. If you’re not comfortable, safe or perfectly happy, we’re going to change that – no matter what we have to do.

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