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COVID-19 Protocol & The Harvard Gazette Article

Written by All Comfort Services | August 28, 2020

The Harvard Gazette, Is air conditioning helping spread COVID in the South?


Message from Kendall Richards, President All Comfort Services:


Dear Customer:

Ultimately, we want you to know we are here for our team and customers, and thank you for choosing us as your home services partner. We hope you and your family stay safe and healthy during these unprecedented circumstances.

We are scheduling air conditioner tune-up appointments want you to know we are available for repairs, service, and installations for heating, cooling, plumbing and electrical in the greater Madison area. Servicing your equipment now will help prevent any delays in scheduling an appointment should there be equipment failure issues that may occur during hot weather conditions.

When we are in your home or business, we want to make sure our customers and team members are as safe as possible and we are following these recommended safety practices.

When you call to schedule an appointment with All Comfort Services: 

  • We will ask our customers if everyone is healthy in the home or business.
  • Please put your pet in a contained space while we are in your home. We love your pets and don’t want to have any unnecessary contact.

Safety Protocol: Service and Install Technicians in Home or Business

  • Handwashing before and after appointments
  • Protective mask, until unavailable
  • Shoe covers
  • Gloves
  • Safety Glasses
  • Social distancing including no handshakes
  • Wiping down surfaces
  • Extreme care is taken touching material or equipment such as filters, faucets, and ductwork. We bag any materials that need to be discarded, such as a filter as we are working.

Safety Protocol: Comfort Consultant Virtual In-Home Appointments

  • If you are requesting an estimate for new equipment, we offer free virtual in-home meetings with our Comfort Consultants via Zoom calls. If this digital option doesn’t work for you, let us know and we will provide other ways to communicate.

Safety Protocol: All Comfort Services Team

  • We require that anyone who is not feeling well (or has a family member who lives with them not feeling well) does not come to work for 10-14 days unless they get permission from a medical professional to return to work.
  • Our office is closed to walk-in traffic. Any delivery or visitors will be required to have a contactless temperature check upon entering as well as wear a mask and social distance.
  • We are providing contactless temperature checks to all employees as needed.

Water Quality and Your Business or Home: Tips for Re-opening After Closure

If your business or home has been shut down for several months during the pandemic, read this article from Public Health Madison & Dane County. It’s recommended that you run your faucets to flush the lines. If you’ve turned off your water heater, turn it on, and run warm water to kill any potential harmful bacterial. Refer to Madison Water Utility for updates and information.

Indoor Air Quality Options: Germicidal Lights and MERV 16 filters.

Additionally, we want you to know more about air purification in your home or business. We offer germicidal lights and MERV 16 filters. Germicidal lights use intense rays of ultraviolet light to control and kill contaminants like viruses, bacteria, yeast, and mold improving the air in your entire home. Contact us if you’d like to learn more about these options.

In the meantime, we hope you’re comfortable at home and able to try things to help with allergies or respiratory conditions. Some ideas that may help include using a diffuser with a few drops of essential oils such as peppermint, cinnamon, eucalyptus, lemon, and frankincense. Sources: Medical News Today and Very Well Health

Please don’t hesitate to contact me or our team at 608-838-7300 or info@allcomfortservices.com, if you have any questions.


Kendall Richards, President
All Comfort Services

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Matt C. performed detailed service call on our A/C today. He was very thorough and helpful and understanding of our concerns. He represented All Comfort in a professional and polite way. We were left with a thorough understanding following the service call.

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